Privacy Policy

URAFRO helps small businesses in Zimbabwe run a shop from their phone, listing products, sharing a storefront link, and tracking orders, payments and deliveries. This policy explains what personal information we collect, how we use it, and the choices you have.

Who this applies to

URAFRO is used by three kinds of people: merchants, who create an account to run a shop, shoppers, who place orders on a merchant's storefront, and couriers, who use the URAFRO driver app to carry deliveries. This policy covers all three.

Information we collect

• Merchant account details. The phone number or email you use to sign in, and the store details you provide: store name, tagline, location, business type, and the products and photos you upload.
• Shopper order details. When you place an order on a storefront, the merchant collects your name, phone number, delivery address, and the items in your order so they can fulfil and deliver it.
• Courier details. If you sign up as a courier, we collect your phone number, name, vehicle details, and the identity and licence documents you upload for verification. While you are on shift, the driver app shares your location with us so we can offer you nearby jobs and show the recipient that their delivery is on its way. It stops when you go off shift. We also keep a record of the deliveries you complete, proof of delivery, and any cash you collect and hand in.
• Usage data. Basic technical information needed to run and secure the service, and small cookies or local storage that keep you signed in and remember the items in your cart.

We do not collect or store card or bank account numbers. Payments for goods are arranged directly between the shopper and the merchant and recorded by the merchant manually.

How we use information

• To provide the service: display storefronts, take orders, and track payments and deliveries.
• To let merchants fulfil orders and contact shoppers about them.
• To keep the service secure and to fix problems.

We do not sell your personal information.

WhatsApp and third parties

Orders are often confirmed and coordinated over WhatsApp. URAFROopens a pre-filled WhatsApp message for you, but once you send it the conversation happens inside WhatsApp and is governed by WhatsApp's own terms and privacy policy. We also send text messages: sign-in codes, and updates about an order or a delivery, such as when it is on its way. To do that we pass your phone number and the message to a bulk SMS provider, and for deliveries a tracking link that shows the delivery status. We also rely on trusted service providers to run the platform: a database and file host, our application host, a file store for delivery photos and courier documents, and a backup service that keeps a nightly copy of the database so we can restore it if something goes wrong. They process data only to provide their services to us. These providers operate outside Zimbabwe, so your information is stored and processed abroad.

Merchants and their customers

Each merchant is responsible for the personal information of their own customers and for handling it lawfully. URAFROstores and processes that information on the merchant's behalf so their shop can run. Shops are isolated from one another. One merchant cannot see another merchant's orders or customers.

How long we keep it

We keep account and order information for as long as the account is active or as needed to provide the service and keep business records. You can ask us to delete information that we are not required to retain.

Security

Information is encrypted in transit, access is restricted, and each shop's data is isolated at the database level. No system is perfectly secure, but we take reasonable steps to protect your information.

Your choices

You can access, correct, or delete your information. If you are a shopper and want an order or your details changed or removed, contact the merchant you ordered from, or reach us at the address below and we will help.

Children

URAFRO is not directed at children under 18.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "last updated" date at the top of this page.

Contact us

Questions about this policy or your information? Email nashe@urafro.com.